Amazon is known for ultra-fast deliveries, but even the largest online retailer in the world can drop the ball from time to time. So how can you avoid Amazon Prime late delivery when shopping for the best Amazon deals? After all, new Amazon Prime members are now paying $139 per year for expedited deliveries, and the last thing you want as a paying member is Amazon Prime late delivery.
Because Walmart Plus is widely available, Prime members have more options than ever for expedited delivery. Here are some tips on what to do if you’re late for an Amazon Prime delivery in the next few days. (Also check out our guides on canceling Amazon Prime and canceling an Amazon order).
Understanding the benefits
While Amazon doesn’t do much to promote its Amazon Prime late delivery refund policy, it’s actually a good one. In recent years, any Amazon Prime customer who failed to receive a 2-day delivery on a 2-day shipment, or within the hours specified by Amazon, was eligible for a free month of Amazon Prime. (Note that mileage varied.)
The free month was usually added at the end of the period, so subscriber end dates are extended by one month.
“If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension if the promised delivery date is not met,” Amazon once wrote on its website. customer service page† “Prime extensions are limited to one per free trial and 12 for an annual subscription.”
However, since the publication of this article, that page has been updated to include more general information about late shipments. It now suggests that Amazon will offer you a refund of your shipping charges. It makes no mention of Amazon Prime specifically. You should instead contact Amazon customer service, which many internet users say will get you a free month.
Keep in mind that some internet users have reported even better benefits in exchange for a late Amazon Prime delivery. Several posters have reported that the e-tailer was offering a $5 to $20 gift card for every product on the site, 20 percent off an Amazon Prime membership, or other offers.
It’s not clear exactly what drives Amazon to offer one deal over another, and it may have something to do with the time of year and whether you’ve complained before or not. But a quick look online clearly shows that Amazon is willing to offer more than just an extra month of Amazon Prime.
So the question becomes, how do customers actually benefit from such deals if their packages are later than Amazon promised?
To contact Amazon, it is best to use the . from the company Contact us page. Here you have the option to chat with a messaging assistant who can answer basic questions or direct users to the right place to solve their problem.
The page also gives users the option to have Amazon call them, as well as a wait time so they have an idea of how long it will take to hear from the company.
LAKE: Amazon Prime best movies
If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information.
In general, Amazon recommends selecting the phone option to get support faster; customers can specify which phone number to call the representative. Still, the wait times for online chats aren’t bad, and we were able to talk to Amazon reps after waiting just a few minutes.
Talk to customer service
Once it’s time to talk to a customer service representative, the process is somewhat straightforward. Customers simply confirm that they have purchased a product and it has not arrived. Amazon customer service will investigate the claim, quickly determine that the package has not arrived and, in most cases, automatically offer a free month of Amazon Prime service.
But as mentioned, some people have been lucky enough to get more than a free month of Prime, so it’s a good idea for customers to push back a bit and explain why the delay is such an inconvenience.
MORE: Shop Today’s Best Amazon deals
Maybe you ran out of essential household items or counted on the product to land in time for it to be given as a gift. Regardless, the commentators suggest that customers who come up with a good reason why Amazon’s delay upsets them are in a good position to get a little more. As long as it’s done politely. In other words, capitalizing or complaining too much will probably get you nowhere.
Since Amazon’s official policy only allows customer service representatives to offer a freebie with the first late Amazon Prime delivery, the company may be less willing to offer a deal if the delays pile up. As such, it’s a good idea to go for it the first time or face the possibility of more pushback on subsequent attempts.
Bonus tip: Avoid Twitter
One more thing: While it’s fine to complain to Amazon on Twitter, the company discourages sharing order information on the social network and usually directs users to its customer service page. So while Twitter may be more convenient, it won’t speed up a solution.
Shop Today’s Best Amazon Sales
- Sales of Alexa devices: Echo devices from $14
- Adidas: up to 55% discount on polo shirts, sneakers, jerseys, more
- Amazon Basics: bedding offers from $11
- American Apparel: tops/bottoms from $10
- Apple AirPods Pro: was $249 now $189
- Sporty wear: yoga pants, workout tops from $6
- Bed linen & bath: offers for duvets, shower curtains, more
- Bissell vacuum cleaners: 50% discount on floor care and air purifiers
- Black + Deck: power tools up to 50% off
- Blu-ray movie sets: Batman, Indiana Jones from 45% off
- Board games: up to 60% all games
- Books: bestsellers from $4
- Bunch: headphones and speakers from $129
- bow flex: home gym deals extra 20% off sale prices
- camping equipment: Coleman, Igloo, Zippo from $8
- Chromebooks: HP, Lenovo, Acer from $209
- Clothing: up to 50% off Anne Klein, Bulova, Izod,
- Deep fryers: Cuisinart, Hamilton Beach, more from $24
- Designer clothing: Kenneth Cole, Calvin Klein up to 45% off
- External hard drives: Seagate, WD, more from $38
- Suitability: offers from $6
- Garmin smartwatches: up to 30% off deals from $49
- Groceries: up to 35% off Quaker, Starbucks, Lay’s and more
- Sports bags: Puma, Nike, Adidas from $12
- HDTVs: smart TVs from $99
- Headphones: Sony, Bose, Anker offers from $10
- Heating/cooling: fans and air conditioners from $12
- Juicers: save on NutriBullet, Breville, more
- Kitchen appliances: save on Ninja, Keurig, Instant Pot
- Neat coffee makers: machines from $69
- laptop: save on MacBooks, Chromebooks and Windows machines
- Levi’s: up to 55% discount on men’s/women’s shorts and jeans
- life straw: up to 50% discount on water filters
- Luggage/travel: sets and accessories from $8
- Magazines: 90% off food and wine, really simple, more
- Nike: up to $50 off sneakers and shorts
- Nvidia RTX GPUs: up to $140 off video cards
- office chairs: offers from $39
- OLED TVs: up to $1,500 off LG and Sony
- Pet food/supplies: save on Blue, Fresh Step, Wellness
- Electrical tools: DeWalt, Black & Decker, Bosch up to 50% off
- PS5 games: offers from $29
- Robot vacuum cleaners: iRobot, Shark, more from $129
- Sneakers: Skechers, New Balance, Asics from $19
- Surface laptops: from $599
- Pool toys: up to 60% discount on inflatables
- Xbox Series X|S games: from $19