Trouble streaming House of Mouse? Time for Disney Plus customer service and we’ve got everything you need to reach the support team. Whether you want to talk to someone on the phone or prefer just live chat on a computer, the solution you are looking for is not far away. And we just double checked this number and found that it still works.
Disney plus customer service number
The Disney Plus customer service phone number is: (888) 905-7888†
If the phone number on the right doesn’t work, then clearly something has changed since I wrote this article. Use the steps below to solve your problem – and get back to using Disney Plus, one of the best streaming services.
A good word of warning though, and I’ll remind you of this later, be sure to lower the volume on your phone before making a call. When I tested this for myself, I was greeted by a really loud bit of music from the Star Wars movies, and I felt annoyed and happy that I had the conversation on speaker. Although I hadn’t pressed this music directly to my ear, it was still disarmingly loud.
First of all, we know that most people looking for Disney Plus customer service aim to talk to a real person on the other end of the line. That’s why I called them myself, to test things out.
I had no problem with myself though, so I just apologized to Misha (who answered my call), and asked what her favorite thing to order at the cinema was (a test to make sure she’s not a robot) . She replied “popcorn” and when I explained why I was calling she chuckled and wished me a good day, just like I had done for her.
How to get Disney Plus customer service
1. Go to the Disney Plus Help Center in your browser†
2. Select your issue and scroll to the bottom of the next page. If it’s not one of the suggested issues, look it up in the box at the top. You can brute force your way to the result of these menus, but there’s a chance you can solve the problem without going to an agent.
3. Select Call us. You could select voice chat, but we tried that. It’s not a live agent, it’s a virtual assistant. And (no offense to those bots) they’ve never been helpful.
4. Explain your problem and select Call us.
5. Call the number!
You get that standard pre-recorded message and phone tree with options for support in English or Spanish, then the options to ask for help with a number of different issues. If the call takes too long for you, you can press 2 to call back when they’re ready.
It took me three minutes to get in touch with a real person, but your mileage may vary. I called around 3pm. in the afternoon, and it may take more time if you have trouble calling at night, when more people are using the service.
Still trying to figure out how to use Disney Plus? We’ve got all the answers, including details on how to set up Disney Plus Parental Controls.